Privacy Policy

This Privacy Policy explains how https://ghanny.ca (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have any questions, require more details about our privacy practices, or wish to file a complaint after reviewing this policy, please reach out to us via email at support@ghanny.ca.

Collecting Personal Information

When you visit the Site, we collect specific information about your device, your interactions with the Site, and any information necessary to process your purchases. Additionally, we may collect further details if you contact us for customer support. This Privacy Policy defines all identifiable information as “Personal Information.” Below is an overview of what we collect and why:

Device Information

Purpose of Collection: To ensure the Site loads correctly for you and to analyze Site usage and optimize performance.
Source of Collection: Automatically gathered via cookies, log files, web beacons, tags, or pixels.
Disclosure for Business Purposes: Shared with our processor, WooCommerce.
Information Collected: Web browser version, IP address, time zone, cookie details, pages or products viewed, search terms, and interactions with the Site.

Order Information

Purpose of Collection: To provide products or services, process payments, arrange shipping, and issue invoices or order confirmations, communicate with you, screen orders for potential fraud or risks, and deliver promotional offers or updates based on your preferences.
Source of Collection: Provided by you during purchase.
Disclosure for Business Purposes: Shared with WooCommerce.
Information Collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

Purpose of Collection: To provide customer assistance.
Source of Collection: Provided by you.
Disclosure for Business Purposes: Yes.
Information Collected: Name, gender, phone number, and address.

Minors

The Site is not intended for individuals under the age of 12. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information, please contact us to request its deletion.

Sharing Personal Information

We share your Personal Information with service providers to deliver services and fulfill contracts, as described above.
Examples include: Sharing data to comply with laws, subpoenas, or legal requests and protecting our rights and ensuring compliance with regulations.

Behavioral Advertising

We use your Personal Information to provide targeted ads or marketing communications that may interest you.
Examples include:
Using Google Analytics to understand customer behavior. For details on how Google uses your information, visit Google Privacy Policy. To opt-out, visit Google Analytics Opt-Out.
Sharing usage and purchase information with advertising partners through cookies or other technologies (based on your consent).
Utilizing Meta Audiences to display ads to similar audiences who may find our products interesting.

Using Personal Information

We use your Personal Information to offer products for sale, process payments and fulfill orders, ship products, and provide updates on new products, services, and offers.

Retention

We retain your Personal Information for our records unless and until you request its deletion. For details about your rights to erasure, see the “Your Rights” section below.

Automated Decision-Making

If you are a resident of the European Economic Area (EEA), you may object to processing based solely on automated decision-making, including profiling, when it has legal or significant effects on you.
Note: We do not engage in fully automated decision-making that has significant effects on users.
WooCommerce Processes Include: Temporarily blacklisting IPs linked to repeated failed transactions (valid for a few hours) and temporarily blacklisting credit cards linked to blacklisted IPs (valid for a few days).

Selling Personal Information

We do not sell your Personal Information.

GDPR

If you are an EEA resident, you have the right to access your Personal Information, request corrections or updates, port data to another service, and request erasure of your information. To exercise these rights, please contact us at support@ghanny.ca.

Cookies

Cookies are small files downloaded to your device when you visit the Site. They improve your browsing experience by saving your actions and preferences, making navigation seamless.
Types of Cookies We Use: Functional, performance, advertising, and social media/content cookies.
Managing Cookies: You can control cookies through your browser settings. Please note that blocking cookies may affect your experience and limit website functionality. For details, visit All About Cookies.

Do Not Track

We do not alter our data collection and usage practices in response to "Do Not Track" signals from your browser due to a lack of consistent industry standards.

Changes

This Privacy Policy may be updated periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Complaints

If you wish to file a complaint, contact us via email or mail at the details provided in the “Contact” section. If dissatisfied with our response, you may contact your local data protection authority or the Consumer Helpline.